Shipping Policy

Effective Date: June 2026

Thank you for choosing Oveliqose. We know you are eager to receive your selected home decor products. This document serves as our official directive concerning order logistics, estimated transit windows, and fulfillment criteria, providing complete transparency for a seamless transactional experience.

1. Order Processing Timeline

Upon transaction authorization, our fulfillment team initiates product verification, packaging, and sorting. This necessary preparation cycle typically spans three (3) business days prior to carrier handover. Please be advised that purchase requests registered over weekends or applicable public holidays will be processed on the subsequent operational business day.

2. Standard Shipping Parameters

Following dispatch, shipments moving through our international logistics framework generally arrive at their destination within 10 to 20 business days. Oveliqose implements a standardized global flat-rate delivery fee of $5.99 USD across all serviced international destinations.

3. Mitigation of Extraneous Delays

While we prioritize prompt delivery, certain external variables beyond our operational boundary—such as extensive border inspections, customs holds, extreme weather conditions, or unexpected postal carrier backlogs—may intermittently disrupt standard transit pacing. We appreciate your patience during these occasional operational delays.

4. Consignment Tracking System

Every package dispatched is fully traceable. A formal Shipping Confirmation email containing a unique consignment number will be transmitted to your registered inbox as soon as the package exits our fulfillment facility. To observe available transit status, you may utilize the verified international tracking portal:

  • Tracking Network: www.17track.net
    Note: Data feeds provided by the carrier can require several days to synchronize and display updates online following initial dispatch.

5. Segmented Consignments

Should your acquisition comprise multiple home decor products, such as combining items from our Cozy Corners, Desk Reset, and Little Rituals collections, they may arrive in separate packages routed from independent logistical centers to prioritize efficient dispatch. In these circumstances, an independent shipping confirmation complete with an individual tracking identifier may be distributed for each unique package.

6. Modification Requests & Time Constraints

Amending an active transaction is highly time-sensitive. Should you identify errors in your delivery address, telephone data, or product specifications, you must inform our customer support helpdesk immediately, ideally within a 12-hour window post-purchase.

Please send an electronic message to support@oveliqose.com containing:

  • Your official Order ID and registered buyer email.
  • An explicit description of the required adjustments.

Given that our processing procedures operate efficiently, Oveliqose cannot guarantee modifications once a parcel enters the shipping preparation queue, though we will make reasonable efforts to assist you.

7. Unclaimed Deliveries and Carrier Misdirections

If a delivery cannot be successfully completed because the recipient is absent, local postal or courier authorities may deposit an informational notice or secure the package at a regional holding location. Buyers are advised to communicate directly with their local delivery provider to arrange collection. Please note that Oveliqose may be unable to assume financial responsibility for packages permanently returned or abandoned due to recipient collection failures or incorrect address information supplied during checkout.

8. Delayed Shipment Inquiries

To efficiently review transit status, please employ this two-step evaluation process before reaching out to our service team:

  • Assess Tracking Activity: Examine the date of the latest tracking entry. If an update has occurred within the past 7 days, your consignment is generally progressing through normal transportation channels.
  • Escalation Window: If your tracking number displays no operational updates for more than seven (7) consecutive days, please forward an escalation request to our customer care desk detailing your Order ID and contact information for further investigation.

9. Lost and Displaced Cargo Policies

We recognize the frustration surrounding missing shipments. When an inquiry is initiated, our logistics team will review the available shipment information and coordinate with the applicable carrier network where necessary:

  • Lost in Transit: If the investigation confirms that the package has been permanently lost during transit, Oveliqose will authorize and dispatch a replacement order at no additional charge.
  • Successfully Delivered Packages: Our shipping responsibility is generally considered fulfilled once applicable tracking records officially register successful delivery to the address supplied with the order. If an item is reported missing after confirmed delivery, we recommend first coordinating with the local carrier, household members, neighbors, or residential management to locate the package.

10. Geographical Fulfillment Frameworks

  • Destinations: We offer international delivery services across supported destinations. In the event that local regulations or logistical restrictions prevent shipment to your specific region, our support team will contact you and provide an appropriate resolution, including a refund where the order cannot be fulfilled.
  • Origins: Oveliqose coordinates fulfillment through available logistics facilities and supply partners. Depending on inventory availability, destination, and the specific home decor products ordered, select items may be dispatched directly from our international fulfillment or manufacturing partners.

11. Legal Disclaimers

By completing a purchase on the Oveliqose platform, you acknowledge the following shipping terms:

  • Estimated Frameworks: All stated shipping and delivery timelines are estimates rather than guaranteed delivery dates.
  • Border Tariffs & Importation Taxes: The purchasing party may be responsible for applicable customs processing fees, import tariffs, VAT, or local taxes imposed by authorities in the destination jurisdiction where these charges are not already collected during checkout.
  • Data Accuracy: The buyer is responsible for submitting valid, complete, and accurate shipping information. Oveliqose may not be responsible for delivery failures directly caused by incorrect or incomplete information supplied by the customer.

Customer Support Desk

For further clarification on shipping workflows or active order tracking, our customer support team is available to assist you:

  • Brand Storefront: Oveliqose
  • Corporate Structure: HONGKONG ZAMZA GROUP LIMITED
  • Registered Address: Room 1801, Easey Commercial Building, 253–261 Hennessy Road, Wan Chai, Hong Kong
  • Official Inbox: support@oveliqose.com
  • Client Hotline: +1 (510) 901-3265